TERMS AND CONDITIONS OF SERVICE FOR EMERGENCYOGA RETREATS
The contractual parties
These Terms and Conditions of Service apply to all contractual relationships between Emergencyoga and its clients.
Emergencyoga offers yoga retreats (hereafter called Retreats) in selected venues globally. A Retreat consists of accommodation in a specific venue and a defined set of yoga and / or meditation classes held at a specific location.
Emergencyoga is not offering and not responsible for any other travel services related to a Retreat such as transport, transfers etc unless stated specifically in the Retreat package and listed on the Emergencyoga website.
Emergencyoga is entitled to replace venues or teachers for Retreats. Emergencyoga will endeavour to ensure to the best of its ability that replacement of Retreat venues fulfils similar standards as the originally envisaged venue and that replacement teachers have at least similar qualifications as the originally envisaged teachers. Emergencyoga undertakes to immediately inform clients on any respective changes.
To book a place on a Retreat, a client has to confirm in writing (email or other) their willingness to participate in the Retreat, pay the requested non-refundable deposit and sign the waiver form. A place is only guaranteed upon Emergencyoga having received the non-refundable deposit, the confirmation message and the signed waiver form. Once these are received Emergencyoga will confirm in writing the client’s place on the retreat. When the client sends the confirmation, makes the deposit and signs the waiver for the Retreat they are willingly and in full knowledge signing up to the terms and conditions of the Retreat set out in this document.
The requested non-refundable deposit must be paid at the time of the booking.
Payment must be received in full at least 90 days prior to the retreat commencement unless Emergencyoga advises the client otherwise in writing. If the retreat commencement date is less than 90 days, full payment is required to secure the booking. Failure to pay within this timeframe results in the deposit being forfeited and the place being resold.
In case payments are not received in time, a late payment fee of EUR 50 will be charged to the client.
Any early booking discounts offered only apply when full payment is received by the date advertised with the specific Retreat and prior to the start of the retreat date.
Bank, Paypal or other financial transfer fees incurred by transferring money are the sole responsibility of the client.
The client is responsible for paying for all extra services not included in the Retreat package, such as travel, transfers, any meals not specifically covered, spa services etc.
It is important to note that the Retreat deposit is non-refundable.
If a client cancels a booking 90 days or more before the Retreat, 100 % of the Retreat payment minus the non-refundable deposit is transferable to a new Emergencyoga Retreat.
Such new Retreat of the client’s choice must take place within 12 months from the day of cancellation as long as the Retreat chosen by the client is still open for registration and still has free places available. Emergencyoga does not guarantee any free places in the new Retreat of the client’s choice.
If the client cancels a booking 30-90 days before the Retreat, half of the full payment, less the non-refundable deposit, is forfeited and half of the full payment is transferrable to a new Emergencyoga Retreat, as per the paragraph above.
If a client cancels a booking 0-30 days before the Retreat, the full payment is forfeited, not transferable and not refundable.
A client may agree to gift their place on the Retreat to a replacment client already known to them, in which case full payment of the Retreat remains the responsibility of the original client although they remain free to discuss repayment of Retreat costs with the replacement client.
Any credits or refunds for no-shows, late arrivals or early departures are excluded without any exceptions.
In case a client is in default (nonpayment or partial payment), Emergencyoga is entitled to cancel the booking of such client. Any amounts received by Emergencyoga at the time of such cancellation are non-refundable and Emergencyoga is not liable for any additional costs associated with such cancellation (transport cancellations, etc.).
Emergencyoga is not liable for cancellation, failure of, or delay in performing it’s obligations under this agreement due to force majeure events (earthquake, hurricane, tornado, flooding, volcanic activity or other natural disasters, or in the case of war, action of foreign enemies, terrorist activities, labor dispute or strike, government sanction, blockage, embargo or epidemic) or if certain conditions present unacceptable danger to the participant.
The liability of Emergencyoga for any harm or damage to a client or its property caused by or resulting of any acts of Emergencyoga in connection with the booking of and/or the participation in a Retreat are excluded.
Emergencyoga is not liable for any harm or damage to a client or its property that may occur while the client is in transit to or from a Retreat.
By participating in a Retreat clients automatically affirm that they are in a condition that enables them to participate in the practice of yoga and meditation. Clients are responsible before taking any classes or engaging in any Retreat activities, of making Emergencyoga fully aware of any conditions including pregnancy and any other physical or emotional conditions. On confirmation of a retreat booking the client acknowledges and respects that Emergencyoga acts only as a guide in the sharing of yoga and meditation, making suggestions that the client may choose to follow or ignore in their practice of yoga and meditation. The client must ensure that he/she is medically and physically fit and able to access the Retreat facilities and participate in activities. Clients who have injuries or illnesses are advised to seek a doctor’s advice if practicing yoga. All retreat clients agree to take responsibility for their own well-being and accept control of the choices they make. The booking of a retreat assumes clients understand and agree that any physical activity, including yoga, bears a potential risk of accidents and therefore agree to honour their own health needs, releasing Emergencyoga from all responsibility related to their health and safety and the practice of yoga and meditation.
The client however must comply fully with all and any health and safety regulations introduced by Emergencyoga and the Retreat centre in line with the legal requirements of the country the Retreat is being held in.
By booking a Retreat, a client agrees to take out and purchase travel insurance. Such travel insurance has to mandatorily insure the following risks:
- Cancellation of a Retreat by the client due to health issues and/or travel unability of the client or a close family member of the client.
- The cancellation of the retreat by Emergencyoga under force majeure circumstances
- Sickness or accidents of the client occurring during a Retreat.
The comprehensive travel and health insurance taken out by the client must cover the full costs of the Retreat should the client need to cancel or leave the Retreat early, including transportation costs to and from the Retreat as well as medical expenses and emergency transports and medical evacuation. Emergencyoga is entitled to request a client to provide evidence for the existence of a respective insurance policy.
Optional but recommendable is the insurance of the following risks: flight delays, cancellation of the Retreat by client due to loss of employment or new employment, loss of luggage, collision damage excess waiver on hired vehicles, etc.
Emergencyoga shall only process personal data from clients for the purpose and to the extent necessary for the performance and the execution of this Agreement. The client explicitly acknowledges and consents, that for that purpose, personal data may also be transmitted to the corresponding Retreat centre hosting the Retreat.
Updating these terms of service
Emergencyoga reserves the right to update and/or alter these terms and conditions at anytime, and it is the client’s responsibility to be familiar with them prior to booking a Retreat.